Return & Refund Policy
Last Updated: July 2026
At KORUNTA, we specialize in OEM, ODM and wholesale audio products for business customers worldwide. Because most products are manufactured or prepared according to customer requirements, our return policy differs from that of consumer retail stores.
1. Eligible Returns
Returns may be accepted under the following circumstances:
- Wrong product shipped
- Incorrect quantity supplied
- Manufacturing defects
- Products damaged during transportation (must be reported immediately)
- Products that do not match the confirmed specifications
2. Return Request Period
All claims must be submitted within:
- 7 days after delivery for visible shipping damage
- 30 days after delivery for manufacturing defects
Claims submitted after these periods may not be accepted.
3. Return Authorization (RMA)
Before returning any goods, customers must contact our sales team to obtain Return Merchandise Authorization (RMA).
Please provide:
- Order Number
- Product Model
- Quantity
- Photos or Videos
- Description of the issue
Unauthorized returns will not be accepted.
4. Non-returnable Items
The following items cannot be returned:
- OEM or customized products
- Products damaged by misuse
- Products modified without authorization
- Products with normal cosmetic wear
- Clearance or discontinued items
- Products returned without original packaging (unless defective)
5. Shipping Costs
If the return is caused by KORUNTA:
- We will cover replacement or refund costs.
If the return is caused by the customer:
- Customer is responsible for all shipping charges.
6. Refunds
After inspection, approved refunds will be processed within 7–15 business days through the original payment method unless otherwise agreed.